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The excerpt represents the core issue or deciding factor on which you must meditate, and is drawn from Poor and Proud by Oliver Optic: "Why, mother, I know all about the business and they don't know
anything."
"I doubt not you are competent to advise them; but the manner in
which you address them is more offensive than the matter. Your
knowledge of the business makes you treat them as inferiors. You
must not think too much of yourself, Katy."
"No danger of that, mother."
"I am afraid there is. Persons in authority, who are gentle and
kind, and do not act like superiors, are more promptly obeyed,
and more loved and respected, than those who are puffed up by
their office, and tyrannical in their manners."
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